They can write a driver to extend the Siebel provided communications driver, or they can use the Adaptive Communications API.

Communications Session Manager

FALSE, which specifies whether the LogFile parameter should contain extra detail.

For previous message; choose Tools > Communications > Previous Message, for next message; choose Tools > Communications > Next Message. The next message will only appear after you invoke the Previous Message command.

Siebel CTI Connect includes Intel NetMerge Call Processing Software and Intel NetMerge Call Information Manager. Siebel CTI Connect also includes the Siebel communications driver for Intel NetMerge and sample Siebel communications configuration data.

They determine what values can be selected in certain fields (drop-down lists) in the Administration – Communications screen, and they must be set to ‘Active’ to appear in the UI. You should only need to add LOV’s when installing a custom communications driver. You never delete LOV’s provided by Siebel Systems, you may uncheck the ‘Active’ flag to hide it from the UI. For an existing LOV, the ‘Display...

Each recipient group specifies a source object, called the recipient source – like Opportunity, Account, Action, Internal Division, etc… The recipient group also specifies a recipient group business component, which must be a direct child of the primary business component for the recipient source object. The actual recipients come from the recipient group business component, like Employee, Contact;...

To send outbound communications: using the Send Email, Send Fax, or Send Page commands, or replying to an inbound message in Siebel Email Response, or Creating and submitting and outbound communication request (whether it’s done manually or by using a module like Siebel Workflow that can invoke business service methods)

Parent / Child relationships only (2 levels)

Delivery profile can be associated for an advanced template, a recipient group is specified for an advanced template (a business object is specified for a simple template), you can specify a create activities for requests that use the template, you can specify to include a bookmark URL for the recipient source record, you can create template items for advanced templates

Allows you to construct templates in modular fashion, based on literature items or files. It allows you to use advanced field substitution (iteration child business component), to specify content both for the message body and for attachments, and to specify alternative versions of the message body (for email only) in plain-text of HTML. You can combine template text and template items in the same advanced...

Plain-text file or Literature item